Customer Service

Welcome to the BOONT Customer Help Center. Our mission is to deliver a seamless shopping experience complemented by transparent, highly responsive communication. Whether you require sizing clarifications, order tracking updates, or assistance with a return, our dedicated team is here to support you at every stage.

Our Service Commitments

  • Response Time Guarantee: We read and respond to all email inquiries within 24 business hours. Your peace of mind is important to us, and we never rely on automated loops that leave your questions unanswered.
  • No Surcharges: All support, return labeling guidance, and order tracking assistance are provided entirely free of charge.

Frequently Queried General Policies

How much do I pay for delivery to Singapore?

Delivery is completely free. BOONT provides standard door-to-door courier shipping to all regions in Singapore at a $0.00 USD rate. There are no hidden packaging or structural fees applied at checkout.

What currency are transactions processed in?

All items are priced and processed exclusively in United States Dollars (USD, $). Your local card provider will seamlessly handle the conversion if your primary funding account is based in Singapore Dollars (SGD).

How long will it take for my package to arrive?

Our standard timeline consists of 1 to 3 business days for order preparation and fulfillment packaging, followed by 7 to 13 business days of transit time. The total estimated delivery timeframe spans 8 to 16 business days.

What is the return protocol if I am unsatisfied?

We offer a secure 30-day return window starting from the day your package is marked as delivered. Returns are fully authorized and free of charge. Simply email info@boont.shop to secure your prepaid return shipping label. Once received, your refund will be fully settled within 10 calendar days.

Direct Communication Channels

If your inquiry is not fully addressed by our policy pages, please contact our help desk directly:

  • Dedicated Email Portal: info@boont.shop
  • Direct Telephone Line: +61 489 914 733
  • Operational Business Hours: Monday through Friday, 9:00 AM – 6:00 PM (Singapore Standard Time / SGT).

Corporate Management Details

The BOONT brand is legally owned and managed by AFAR RETAIL D PTY LIMITED (ACN: 102 785 053 / ABN: 80 102 785 053), located at SE 1-8 KELLICAR LANE, MACARTHUR SQUARE DRIVE, CAMPBELLTOWN, NSW 2560, Australia.